Frequently Asked Questions

Q: What are your rates? A: Our rates are as follows:

• Individual sessions: $100 per session
• Couples sessions: $150 per session 
• We also offer a sliding scale for those who need financial assistance.

Q: How long are your sessions? A: Our sessions are 50 minutes long.

Q: Do you offer in-person and online sessions? A: Yes, we offer both in-person and online sessions to accommodate your preferences and needs.

Q: How does your Christian faith influence your practice? A: We are guided by biblical principles in our approach, integrating faith-based insights with professional counseling techniques. However, we respect each client’s personal beliefs and tailor our approach accordingly.

Q: Are you licensed and certified? A: Yes, our team consists of licensed and certified professionals who adhere to both professional ethics and Christian values.

Q: Do I have to be a Christian to receive your services? A: No, we welcome clients of all faiths or no faith. Our approach can be adapted to your comfort level with faith-based discussions.

Q: What types of issues do you address? A: We cover a wide range of issues including but not limited to marriage and relationship concerns, depression, anxiety, grief, stress management, and personal growth.

Q: How do I know if I need coaching or counseling? A: Coaching typically focuses on setting and achieving goals, while counseling often deals with healing and overcoming past or present challenges. We can help determine which approach is best for you during an initial consultation.

Q: Do you accept insurance? A: We are not in-network with insurance companies, but we can provide a superbill for you to submit to your insurance for potential out-of-network reimbursement.

Q: How often will I need to attend sessions? A: The frequency of sessions depends on your individual needs and goals. We typically start with weekly sessions and adjust as needed.

Q: Is what I share confidential? A: Yes, we maintain strict confidentiality as required by law and professional ethics. The only exceptions are cases where there is a risk of harm to yourself or others, or in cases of abuse.

Q: How do I schedule an appointment? A: You can schedule an appointment by calling our office, emailing us, or using our online booking system on our website.

Q: What is your cancellation policy? A: We require 24 hours notice for cancellations. Late cancellations or no-shows may be subject to a fee.

Q: What is your payment policy? A: We keep your credit card on file for convenience and to ensure timely payment. Services are charged 48 hours before your scheduled session. This policy helps us manage our schedule effectively and reduces last-minute cancellations.

Q: Why do you charge 48 hours before the session? A: Charging 48 hours in advance helps us maintain a predictable schedule and allows us to offer any cancelled slots to clients on our waiting list. It also ensures that both the client and the practitioner are committed to the upcoming session.

Q: What if I need to cancel after I’ve been charged? A: If you cancel more than 24 hours before your scheduled session, we will refund the charge or apply it to your next session, based on your preference. Cancellations within 24 hours of the scheduled session are subject to our cancellation policy and may not be refunded.

Q: Is my credit card information secure? A: Yes, we use a secure, encrypted system to store your credit card information. We adhere to strict privacy and security standards to protect your financial information.

How do you manage client information and payments? A: We use SimplePractice, a HIPAA-compliant practice management software, to securely manage client information, scheduling, and payments. This ensures that your personal and financial data is protected to the highest industry standards.

Q: What benefits does using SimplePractice offer me as a client? A: SimplePractice provides several benefits:

• Secure messaging with your coach or counselor
• Easy online scheduling
• Secure storage of your information
• Option to complete intake forms electronically
• Secure video sessions for telehealth appointments
• Safe, encrypted payment processing

Q: Can I access my own information or documents through SimplePractice? A: Yes, you’ll have access to a secure client portal where you can view upcoming appointments, complete forms, and manage your billing information.